eTracker Customer Complaint Tracking Software

eTracker Customer Complaint Tracking Software features include:

Complaint Tracking

Complaint management
Complaint assignment
Complaint categorization
Configurable instructions for each complaint category
Automated Email notification to assignees
File attachments for each complaint
Complaint tracking for open date/time, close date/time and resolution date/time
Automated follow up emails to assignee for unresolved complaints
Ability to schedule follow up emails for a future date
Response log provides history of activity on the complaint
Track customer retention and assign reason codes when customers are not retained.

Reporting

Pre-defined reports are included
Ability to request new reports to fit your specific needs
Ability to export reports to csv to share, use with other data sources, or process further
New features are added frequently

Data Management

Customer records kept in sync with your records based on an automated periodic update process.
Complaint categories fully customizable.
Includes tool to define automatic assignment of complaints based on complaint category
Role-based users
Roles can be modified by the administrators (fully customizable)
User roles/rights maintained by you.
Self-service password reset.

Customization